Arlo Customer Service

Solve Potential Security Camera Issues with Seamless Arlo Customer Service.

Why you need premium Arlo customer service for Camera setup: With the increase in criminal activities, the demand for security cameras is on the rise. Installing security cameras in your home and offices will not only protect your prized possessions but also enhance the safety of people inside. Moreover, the ability to monitor your home and offices in real-time provide you with complete peace of mind. 

But what if you have network connectivity issues in your location? Well, you don’t have to worry as wireless security cameras such as Arlo security cameras can come to your help. Being battery-operated, it can be a perfect option for places where there is poor connectivity or no Wi-Fi connectivity at all. 

While security cameras can provide you with a number of benefits, you may come across certain issues at times. However, with the readily available Arlo customer service, you can easily get the issues fixed in much less time. All you need to do is call on the Arlo customer service phone number and get the optimal solution immediately. 

Here are some of the common Arlo security camera issues and potential solutions to solve them.

1. Arlo Customer Service fixing Syncing Issue

A number of people complain that they are not able to sync their camera with the base station or SmartHub. While setting up a new Arlo camera or adding another security camera to your system, you may face this issue. However, in order to detect the security camera and start using it, effective syncing is a must. 

When you are facing a syncing issue, an easy solution is to call on the Arlo customer service number. The expert customer support team can guide you and help you solve the problem conveniently. You can also try to fix the syncing issue yourself. 

Before going to the process of fixing the syncing issue, it is important to understand how to correctly sync your security camera to the base station.

Here are some easy steps that you would require to follow.

  • First of all, you need to ensure that the security camera to be synced is not more than 3 feet from the base station. A greater distance can give rise to syncing issues.
  • When you have a single-LED base station, do not press the Sync button. If you can see the rapid blinking of the blue LED, it means the camera is syncing.
  • When you have a multi-LED base station, you need to press the Sync button. If you see rapid blinking of green LED, it is an indication that the camera is syncing.
  • When you have Arlo Pro, Arlo Wirefree, or Arlo Pro 2 camera, you need to press the Sync button. If you see rapid blinking of the blue LED, then it’s a sign of successful syncing.
  • When you have an Arlo Essential or Ultra Pro 3 camera, you need not press the sync button. If the LED blinks, it indicates effective syncing of your camera.

However, if you have tried these steps but the LED is not blinking, there might be a problem that needs to be resolved. In such a case, you need to check the status of the base station as well as the battery. 

Checking Status of Arlo Base Station

Deactivation of the base station can give rise to syncing issues. When you are unable to find the base station, you need to add it to the system first for successful syncing. For this, here are the steps to follow.

  • Go to my.arlo.com and open your account.
  • Go to settings and click on ‘My Devices.’
  • Select the base station.

Once done, you will be able to see the base station and can proceed to sync your Arlo security camera.

Checking Status of Arlo Camera Battery

At times, when your security camera is on low battery, syncing can be a problem. In order to check the battery status of your Arlo camera, here are the steps you can follow.

  • Go to my.arlo.com and open your account.
  • Go to the settings option.

On the page ‘Device Settings,’ you can easily view the status of the battery. If it is low, you can get it charged and then try syncing.

However, if you still fail to sync the Arlo camera with its base station, you can dial the Arlo camera customer service number. The Arlo customer service team can provide you with the required assistance and solve your problem efficiently. 

2. Geofencing Issues

Is your geofencing mode not working? Well, this is another common problem for which Arlo users dial the Arlo customer service 800 number. There are a number of ways by which you can easily solve this problem. Let’s take a look.

Download the New App

There is a new app for Arlo users now. When you are still using the old app, there are chances that the geofencing option may not work for you. So, all you need to do is download the latest app on your mobile device. Once you download the app, you can log into your Arlo account through your iOS or Android device. 

In case the geofencing option was active on the old app, you will get an invitation from the new app to add more devices to the ‘Enabled Devices’ list. Once done, the geofencing option will start functioning. Simply, by downloading and installing the new app, you can easily fix the geofencing issue. 

Enable a Single Device

When a number of Android or iOS devices are connected, the geofencing option is not likely to work properly. In order to make the geofencing option work, you must ensure enabling a single Android or iOS device per Arlo account. Make sure that you have correctly enabled the mobile device that you use regularly. 

To view the different devices that are participating in geofencing, you can log into the Arlo app and go to the geofencing settings. Then go to the ‘Enabled Devices’ page and check the list of mobile devices. If more than one device is connected, make sure to remove the unnecessary ones.

Share Location with Arlo System

Another potential reason why your geofencing option is not working is that your mobile device does not allow sharing location information. You can easily resolve this issue by changing the settings of your mobile device. 

If you are using an iOS device, here are the settings you need to do.

  • Location services – Always
  • Share my location – ON
  • Airplane mode – OFF

If you are using an Android device, here are the changes to the setting that you must make.

  • Location services – ON
  • Location Permission – ON
  • Data limit – OFF
  • Battery saver – OFF
  • Airplane mode – OFF

When you have tried all these ways but still experiencing geofencing issues, calling on the Arlo security camera customer service phone number is the ultimate solution. The professionals can come to your help and assist you in solving the issue.

3. Scanning Issues

When you want to connect your Arlo camera to a router directly without the use of a base station, it is necessary to scan the QR code of the Arlo app. But what if your Arlo camera is unable to scan? In this case, you can try fixing the problem yourself or contact the Netgear Arlo customer service

If you are trying to solve the scanning issues, here are some effective ways that can help. 

Draw Mobile Device Closer or Farther from the Camera Lens

When your mobile device is not at the right angle or distance, the Arlo camera is not likely to scan the QR code. Try adjusting the position of your mobile device. Positioning the mobile at a distance of about 15cm from the lens of the camera can help in effective scanning. However, if it does not work, you can try taking the device closer or farther. You can also try scanning from different angles.

Disable Dark Mode

If you have an iOS device and your ‘Dark Mode’ is on, there are chances that you might incur scanning issues. In order to resolve this issue, you need to go to the iOS settings and look for the option ‘Display & Brightness.’ Then go to the ‘Appearance’ option and click on the ‘Light’ mode. This will enable your Arlo camera to scan the QR code effectively.

Clean the Lens of Arlo Camera

In some cases, there is a chance that the lens of your Arlo camera is covered with debris. This can affect the scanning ability of the camera. To clean the debris, you can take a lint-free cloth and clean the lens of the camera. It will remove everything that previously hindered effective scanning of the QR code.

Adjust the Brightness Level of the Mobile Device

If your mobile device has too low or very high brightness, then it can trigger potential scanning issues. When you are scanning in a dark environment, make sure to increase the brightness level of your mobile device. On the other hand, if you are scanning in a too bright environment, try lowering your mobile device brightness a little. Simple brightness adjustments can help in the effective scanning of the QR code.

Opt for Factory Reset

When you have tried all other ways but still fail to scan the QR code, you need to opt for the factory reset option. Factory reset of the Arlo camera may help in resolving the scanning issue. If you have no idea how to go about factory reset, you can avail the Arlo Netgear customer service

When you have tried all the above methods, but none of them worked, make sure to dial the Arlo security camera customer service phone number. The experts can look into the issue in detail and offer optimum solutions. 

4. Low Battery Life

The low battery life of the Arlo camera is another potential issue where users look for Arlo Netgear customer service. Well, the battery life will actually depend on how you use the camera. The battery-powered Arlo cameras are not designed for continuous recordings.

If you are looking for ways to increase the battery life of the Arlo camera, here are some tips that can help.

  • Make use of the highly optimized power setting option.
  • Configure your Arlo camera in order to record short videos.
  • Make sure that your Arlo camera runs on the latest firmware.
  • Avoid placing your Arlo camera in locations where there are a number of routers.
  • If you have the Arlo Wire-Free camera, use rechargeable and replacement batteries from Arlo only.
  • Place your camera in a properly lit environment to avoid additional work for the infrared sensors.

In order to find out more effective ways to enhance the battery life of your Arlo camera, you can call on the Arlo customer service phone number

Avail of the help of the experts and get the best solution

Irrespective of the type of camera problem you are facing, you can always call on the Arlo customer service 800 number and avail the advice of the experts. As a matter of fact, it is always a better option to avail the assistance of the professionals instead of trying to resolve issues all by yourself. 

Especially when you do not have any idea about the technicalities of the Arlo camera, relying on experts is the ideal solution. This is because when you try to fix the issue without any prior knowledge, there are chances that you may end adding up to the existing issues. It can do more harm than good and give rise to additional costs.

However, this won’t be the case when you call on the Arlo camera customer service phone number and avail expert service. The certified professionals have years of rich experience and expertise in the domain and can help in fixing your camera issue in no time. It will not only help you reduce your efforts but also save a great deal of time and money. Count on the Arlo customer service and get high-quality services and solutions to meet your exact needs.